Figures . . v
Preface . . vii

1 On Becoming a Manager . . 1
2 The Changing Environment for Middle Managers . . 7
3 New Roles for Middle Managers . . 17
4 Taking Charge of Your Department . . 30
5 Mentoring and Managing Professionals . . 41
6 Planning Skills . . 53
7 Decision-Making Skills . . 64
8 Communication Skills . . 77
9 Structuring Your Department: From Bureaucracies to Teams . . 85
10 Putting It All Together . . 93

Index . . 99